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11. This was definitively an acute and sudden breakdown that falls under the contractual coverage of my home warranty. Finally, I got approval again after hours on hold to have the first company back, and they are only covering about 2/3 of the cost, based on a clause in the contract that applies to refrigerators, not HVAC. I'll be filing complaints with BBB and our state Attorney General's office for consumer affairs, and considering a small claims action to recover the cost they refused to pay. Avoid these guys. Their market is real estate agents, who use this to sell clients as protection for their new home. It isn't worth the paper it is written on. Do not allow a contract with them on the purchase of your new home find another company. I have tried to like this company because a friend of mine recommended it, but it is terrible. After our most recent experience we will likely be suing them. We live in the fastest growing city in US, but yet their first response is "we have no one in your area.

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Our was shot. Completely rusted put. The handler gone but home warranty won't cover a whole list of parts that need to go with the handler. You can't just replace one part of a system. So all said and done , after 10 days in July heat. With no ac. About 20 calls in. No one giving us an answer. We had to take into our own hands. Find a company to install a whole unit which costs anywhere between 5500 8000 depending on brand etc. in the end they sent us a check for 684.